Last Updated: January 5, 2026
At BizFormio, we provide international company formation and support for banking and payment gateway setup. Our services involve government filings and third-party providers, which means some costs become non-recoverable once incurred.
This policy is designed to be transparent, fair, and aligned with how these services are delivered.
1. How Our Refund Policy Works (Service-Based Structure)
Our services are delivered in stages. Refund eligibility depends on the stage your order has reached.
Stage 1: Before Submission (Full Refund Eligible)
You are eligible for a 100% refund if:
- Your application has not been submitted to any government authority, and
- No third-party services (such as registered address, registered agent, or filing fees) have been purchased
At this stage, you may cancel your order with no deductions.
Stage 2: In Progress (Partial Refund May Apply)
Once work has begun but before full completion:
- Any government fees or third-party costs already paid are non-refundable
- The remaining unused portion of your service may be eligible for a partial refund
Refunds are calculated based on the portion of services not yet completed.
Stage 3: Completed Services (No Refund Applicable)
Once your core services have been delivered, including:
- Company formation documents
- Employer Identification Number (EIN), where applicable
The service is considered fulfilled, and refunds are not applicable.
2. Bank & Payment Gateway Assistance
BizFormio provides consulting and administrative support for applications to financial institutions such as Stripe, PayPal, and international banks. Approval is solely determined by these institutions.
If outcomes vary:
- Partial Completion
If one service is approved and another is rejected, a partial refund will be issued for the unfulfilled portion - Full Rejection
If all financial applications are rejected, you will receive a refund for the financial setup portion of your package
Important Notes:
- Each package includes separate internal allocations for formation services and financial setup assistance
- Refunds are calculated based on these allocations
Non-refundable components:
- Company formation services
- Government filing fees
- Registered address and registered agent services
These are considered fulfilled once delivered or activated.
3. Non-Refundable Situations
Refunds are not applicable in the following cases due to completed work or external costs:
- After submission to any government authority
- After third-party services have been activated
- After delivery of formation documents or EIN
- If you choose to discontinue after services are completed
Rejections due to the following are also non-refundable:
- Submission of incorrect or misleading information
- Failure to pass identity verification (KYC)
- Involvement in restricted or prohibited business activities
4. Client Responsibility & Timelines
Timely communication is essential to complete your service.
- You are required to provide requested documents and information promptly
- If required information is not received within 60 days, your order may be marked as inactive
Before doing so, we will attempt multiple follow-ups.
Inactive orders are considered closed and non-refundable. Reactivation may require an additional service fee.
5. Retry Support
If a bank or payment gateway application is rejected, we may attempt alternative providers, where feasible and suitable for your business.
This is done to maximize your chances of success before considering refunds.
6. How to Request a Refund
To request a refund, please contact:
Email: [email protected]
Include:
- Your full name
- Registered email address
- Order number
- Reason for your request
Refund requests are reviewed within 5–7 business days. Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.
